FREQUENTLY ASKED QUESTIONS (FAQ'S)

Do I need a Doctor's referral to get treatment at your clinic?
No. You may need a Doctor's referral in order to have it covered by your exteneded health care plan (check your plan for coverage details).

Can you bill directly to my Extended Healthcare Plan?
No. Because there are too many variations of plan limits and extent of coverage, it is too costly for us to administer. Therefore, you must pay for treatment upon receipt. We will issue you a receipt for you to submit to your Insurance provider, who will in turn reimburse you.

I want to pay for my friend's treatment and get a receipt in my name so that it can be covered under my Healthcare Plan. Can you do this for me?
No. We are legally required to issue receipts to the person who received the treatment, in the name of the person who received the treatment. Issuing receipts under false names constitutes insurance fraud.

I have a sore back/neck. What sort of treatment should I receive?
This question is difficult to answer without taking a thorough history and assessment of your current condition. It would be best to see your doctor first and then come to our clinic for the treatment recommended by your doctor. Fortunately, we offer a wide spectrum of modalities so that if necessary, you can see several practitioners all under the same roof.

What is the difference between your (Infrared) Sauna and the one at the Rec Centre/swimming pool?
The sauna at the pool is based on heat or steam, which means that the room is very hot and the heat itself stays on the superficial and subcutaeous layers of your skin. Our Infrared Sauna is based on light, and so penetrates over an inch below the skin, which stimulates circulation to the deep tissues of the body. The sauna itself does not get unbearably hot, so that you can sit comfortably while receiving the benefits of detoxification, weight-loss, muscle recovery, skin repair, etc.